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Accessibility Statement

Accessibility Statement for Nexo Health Care

At Nexo Health Care, we are committed to ensuring that our services are accessible to all individuals, including those with disabilities. We strive to comply with the Americans with Disabilities Act (ADA) and applicable state accessibility standards to provide an inclusive and supportive environment for every patient.

Website Accessibility

We are actively working to improve the usability of our website for all users. Our goal is to ensure digital content is perceivable, operable, understandable, and robust, following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

If you experience any difficulty accessing content on our website or require assistance with any part of our online services, please contact us:

In-Person Accessibility

Our physical clinic location offers the following accommodations:

  • Wheelchair-accessible entrances and examination rooms

  • Reserved handicap parking spaces

  • Assistance for patients with visual or hearing impairments

  • Bilingual staff (English/Spanish) available for communication support

If you need specific accommodations for an upcoming appointment, we encourage you to contact our office in advance so we can best assist you.

Feedback

We welcome feedback on the accessibility of our services. Please let us know if you encounter any barriers or have suggestions for improvement.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

While we strive to maintain full accessibility across our website, some pages include content provided by third parties that is outside the control of Nexo Health Care. As a result, we declare partial compliance with the accessibility standard on the following pages, which contain embedded tools or elements originating from Wix Bookings, YouTube, or a lab portal.

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We recognize that these elements may not fully meet WCAG 2.1 AA standards and are working with the respective third-party providers to improve accessibility where possible. We remain committed to offering alternative access or support for any users experiencing difficulty with this content.

Accessibility arrangements in the organization [only add if relevant]

At Nexo Health Care, we are committed to ensuring that our physical clinic is accessible and welcoming to all individuals, including those with disabilities. Our facility, located at 4649 Ponce de Leon Blvd in Coral Gables, Florida, includes the following accessibility features:

Accessible parking spaces are available directly in front of the clinic entrance, and public transportation stops are located within short walking distance. The clinic entrance is at ground level and fully wheelchair accessible. Inside the clinic, all patient areas—including the waiting room, consultation rooms, restrooms, and laboratory—are designed to accommodate patients with mobility limitations.

Our restrooms are ADA-compliant and equipped with handrails and sufficient space for maneuvering. The front desk has a lowered service counter for seated patients, and seating in the waiting area is available for those with mobility needs. We also provide visual and verbal support for patients with hearing or vision impairments upon request. If needed, staff are trained to assist patients requiring additional accommodations throughout their visit.

We encourage patients to inform us in advance if special arrangements are needed so we can ensure the most comfortable experience possible.

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • Name: NexoHC

  • Telephone number of the accessibility coordinator: 305-243-5302

  • Email address of the accessibility coordinator: nexon@nexonhealthcaretoyou.com

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